10.2Nonconformity and corrective action
10.3Continual improvement
4.1Understanding the organization and its context
4.2Understanding the needs and expectations of interested parties
5.1Leadership and commitment
5.3Organizational roles, responsibilities and authorities
6.1Actions to address risks and opportunities
6.2Quality objectives and planning to achieve them
7.5Documented information
8.1Operational planning and control
8.2Requirements for products and services
8.2.4Changes to requirements for products and services
8.3Design and development of products and services
8.3.2Design and development planning
8.3.3Design and development inputs
8.3.4Design and development controls
8.3.5Design and development outputs
8.3.6Design and development changes
8.4Control of externally provided processes, products and services
8.5Production and service provision
8.5.1Control of production and service provision
8.6Release of products and services
8.7Control of nonconforming outputs
9.1Monitoring, measurement, analysis and evaluation
9.1.2Customer satisfaction
9.3.2Management review inputs
9.3.3Management review outputs
4.4Quality management system and its processes
5.2.1Developing the quality policy
5.2.2Communicating the quality policy
7.1.6Organizational knowledge