10.2Nonconformity and corrective action
10.3Continual improvement
4.1Understanding the organization and its context
4.2Understanding the needs and expectations of interested parties
4.3Determining the scope of the quality management system
4.4Quality management system and its processes
5.1Leadership and commitment
5.2.1Developing the quality policy
5.2.2Communicating the quality policy
5.3Organizational roles, responsibilities and authorities
6.1Actions to address risks and opportunities
6.2Quality objectives and planning to achieve them
7.5Documented information
7.5.2Creating and updating
7.5.3Control of documented information
8.1Operational planning and control
8.2Requirements for products and services
8.2.1Customer communication
8.2.2Determining the requirements related to products and services
8.2.4Changes to requirements for products and services
8.4Control of externally provided processes, products and services
8.4.2Type and extent of control
8.4.3Information for external providers
8.5Production and service provision
8.5.1Control of production and service provision
8.5.2Identification and traceability
8.5.3Property belonging to customers or external providers
8.5.5Post-delivery activities
9.1Monitoring, measurement, analysis and evaluation
9.1.2Customer satisfaction
9.3.2Management review inputs
9.3.3Management review outputs
7.1.5Monitoring and measuring resources
8.3.2Design and development planning
8.3.3Design and development inputs
8.3.4Design and development controls
8.3.5Design and development outputs
8.3.6Design and development changes
9.1.3Analysis and evaluation