10.2Nonconformity and corrective action
10.3Continual improvement
4.1Understanding the organization and its context
4.2Understanding the needs and expectations of interested parties
4.3Determining the scope of the quality management system
4.4Quality management system and its processes
5.1Leadership and commitment
5.2.1Developing the quality policy
5.2.2Communicating the quality policy
5.3Organizational roles, responsibilities and authorities
6.1Actions to address risks and opportunities
6.2Quality objectives and planning to achieve them
7.1.4Environment for the operation of processes
7.1.5Monitoring and measuring resources
7.1.6Organizational knowledge
7.5Documented information
7.5.2Creating and updating
7.5.3Control of documented information
8.1Operational planning and control
8.2Requirements for products and services
8.3Design and development of products and services
8.4Control of externally provided processes, products and services
8.4.2Type and extent of control
8.5Production and service provision
8.5.1Control of production and service provision
8.5.2Identification and traceability
8.5.3Property belonging to customers or external providers
8.6Release of products and services
8.7Control of nonconforming outputs
9.1Monitoring, measurement, analysis and evaluation
9.1.2Customer satisfaction
9.1.3Analysis and evaluation
9.3.2Management review inputs
9.3.3Management review outputs
8.2.1Customer communication
8.3.2Design and development planning
8.3.3Design and development inputs
8.3.4Design and development controls
8.3.5Design and development outputs
8.3.6Design and development changes
8.5.5Post-delivery activities